AirVigor Return Policy
30-Day Free Return & Exchange Guarantee — Fast, Fair, and Hassle-Free
At AirVigor, we believe every customer deserves confidence — not only in our scientifically engineered formulas, but also in our global customer support system. Whether you purchase through Amazon, Walmart, TikTok Shop, Shopee, Lazada, Mercado Libre, TEMU, or directly from AirVigor, your order is covered by our industry-leading:
What You Can Return or Replace
All orders are protected for 30 days — with free returns and free exchanges.
AirVigor’s 30-Day Free Return & Exchange Guarantee applies to all global customers and covers the following situations:
Damaged, Leaking, or Compromised Items
Because we ship worldwide through Amazon FBA, regional warehouses, and AirVigor distribution hubs, rare packaging issues can occur. If your product arrives:
- Dented
- Broken
- Torn
- Leaking
- Heat-damaged
We immediately arrange a free replacement shipment.
Wrong Item, Quantity, or Flavor Received
If you received something different from what you ordered, we correct it quickly — no extra cost, no complicated forms.
Quality or Performance Concerns
AirVigor runs world-class QA procedures including:
- Solubility testing
- Microbial testing
- Ingredient verification (COA/MSDS/FDA-registration)
- Stability & moisture testing
If your batch does not match expected performance, we replace or refund it.
Flavor or Texture Issues (First-Time Purchases)
Since hydration and performance powders involve personal preference, we allow first-time flavor exchanges within 30 days — free of charge.
Unopened Items (All Customers)
Unopened products in original condition may be returned or exchanged freely within the 30-day guarantee period.
Marketplace-Specific Protections
Your order also remains protected under:
- Amazon A-to-Z Guarantee
- Walmart Marketplace Return Program
- Shopee/Lazada Buyer Protection
- TikTok Shop Return Window
Meaning you receive dual-layer protection — from the platform + from AirVigor directly.
How the 30-Day Return Process Works
Clear, guided, and globally consistent—designed for users in 120+ countries.
Because AirVigor supports customers across major global marketplaces and our own direct channels, we designed a universal return workflow:
STEP 1 — Submit Your Request
Contact us via:
- support@airvigor.com ,
- Your Amazon/Walmart order page ,
- Your marketplace customer service portal
Please include:
- Order number
- Product name + flavor
- Description of issue
- Photos or video (if applicable)
Tip for Amazon buyers:
Most Amazon returns can be authorized instantly through the app.
STEP 2 — Approval Within 24–48 Hours
Our support team + QA lab review your request. We evaluate batch codes, packaging integrity, and shipping conditions.
If the issue involves quality or performance, our scientists refer to internal GMP batch test results to resolve the case quickly and accurately.
STEP 3 — Free Refund, Exchange, or Replacement
Depending on what you prefer:
- Full refund (back to original payment method)
- Free replacement shipment
- Flavor exchange (first-time buyers)
- Store credit (direct-store customers only)
For Amazon FBA orders, replacements may ship same day.
How Returns Work on Amazon, Walmart, TikTok, Shopee, Lazada & Global Platforms
Your AirVigor purchase is protected everywhere — online or offline, domestic or international
AirVigor serves customers in 120+ countries, and our products are sold through top global platforms. Because each marketplace has its own regulations, your return experience is optimized for speed, clarity, and platform compliance.
Amazon (US, CA, UK, DE, FR, IT, ES, JP, AU)
Amazon remains our largest distribution partner — all AirVigor Amazon products are fulfilled through Amazon FBA, which guarantees:
- Immediate return authorization for most orders
- Free return shipping for eligible cases
- Same-day replacement approval for Prime users
- Instant refunds when items are scanned at drop-off
- Extra protection under A-to-Z Guarantee
Walmart Marketplace (US)
Walmart supports:
- 30-day return window
- In-store drop-off for eligible items
- Online return approval through Walmart Portal
- Free shipping labels for most supplement items
AirVigor’s guarantee overrides marketplace rules, meaning even if Walmart’s window closes, we still assist you directly.
TikTok Shop
For TikTok buyers, typical return cases include:
- Wrong item delivered
- Packaging damaged
- Flavor/solubility not as expected
- Dissatisfaction with performance during first use
Returns can be initiated directly in TikTok Shop. We cover replacement shipping fees for all customers.
Shopee & Lazada (Southeast Asia)
These markets often face humidity-related shipping risks. We protect buyers with:
- Free exchange for heat-damaged products
- Return label reimbursement
- Fast replacement (2–4 days in-city, 5–7 days cross-region)
We track regional climate patterns to minimize damage during transport.
Mercado Libre (Latin America)
Given the long-distance logistics in LATAM, our policy includes:
- Automatic refund if parcel is lost
- Replacement guarantee for damaged goods
- 30-Day Free Return & Exchange coverage
Direct Website Purchases (AirVigor.com)
For direct orders, we offer:
- No-questions-asked returns inside 30 days
- Free shipping labels (US orders)
- Store credit or full refund based on customer choice
- Priority response within 24 hours
Our Quality Standards Reduce the Need for Returns
Every AirVigor product is engineered, tested, and verified with scientific rigor.
AirVigor products undergo one of the most advanced quality assurance systems in the performance nutrition industry — which is why return rates are significantly lower than industry averages.
We achieve this through six layers of protection:
25+ Scientist R&D Team
Our in-house researchers specialize in:
- Nutritional biochemistry
- Sports physiology
- Food engineering
- Hydration science
This ensures each formula behaves predictably under real athlete conditions.
20,000+ Formula Models Tested
Before any AirVigor formula is finalized, we evaluate:
- Solubility behavior in multiple water temperatures
- Taste stability across long-term storage
- Ionic absorption pathways
- Performance under sweat-loss conditions
Global Ingredient Traceability
All raw materials undergo:
- Purity verification
- Microbial testing
- Heavy metal screening
- COA + MSDS audit
- FDA-compliant record storage
This prevents inconsistencies between batches.
GMP, HACCP, ISO22000 Certified Production
Our facilities include:
- 15000+ sq. ft manufacturing area
- Ten-thousand-grade clean rooms
- Automated filling & sealing lines
- Batch-level digital traceability
Each batch is checked against formulation targets for consistency.
Multi-level Packaging Integrity Testing
Packaging must pass:
- Moisture resistance
- Heat exposure simulation
- Seal-force testing
- Drop & vibration tests
- Warehouse aging simulation
This dramatically reduces shipping-related defects.
Global Warehouse Climate Control
Warehouses in:
- USA
- Canada
- Germany
- Japan
- Australia
All maintain temperature/humidity standards to protect solubility and flavor integrity.
Buying AirVigor Means Zero Risk
Where Science Meets Logistics Efficiency
Every AirVigor product is backed by three promise pillars:
1. The Science Guarantee
Every ingredient, dose, and formula is validated through measurable scientific processes.
2. The Quality Guarantee
Every batch is tested and verified before release — ensuring your product performs exactly as designed.
3. The 30-Day Free Return & Exchange Guarantee
If something feels off — taste, texture, performance, packaging, or personal preference — we resolve it free of charge.
This makes your purchase:
- Safe for first-time buyers
- Stress-free for returning customers
- Worry-free for athletes with strict regimens
Whether you buy from our Amazon stores or directly from AirVigor.com, the experience is fully protected.
Frequently Asked Questions
1. How does the 30-Day Free Return & Exchange Guarantee work?
You can request a refund or free replacement within 30 days of delivery, no questions asked. This applies to Amazon and all global marketplaces.
2. Do I need to return opened products?
Only in rare cases. For flavor or performance-related issues, we typically issue a replacement without requiring a return.
3. How long does it take to receive a replacement?
Amazon replacements often ship same-day. Direct orders typically ship in 1–2 business days.
4. What if my product arrived damaged?
Send a photo to support@airvigor.com and we’ll send a new one immediately.
5. Can I exchange flavors?
Yes — first-time buyers may exchange flavors for free within 30 days.
6. How do I return Amazon purchases?
Use the Amazon order page to access instant return authorization or contact our team if the Amazon window has closed.
7. Are international returns supported?
Yes. We offer global return support, and most replacements ship from the nearest regional warehouse.
8. What if I bought AirVigor at a gym or retail store?
Retail returns follow the retailer’s policy, but we still offer support if the item is defective.
9. Do B2B or wholesale buyers get return support?
Yes — bulk orders include tailored quality assurance, pre-shipment inspections, and a modified return structure.
10. Is the guarantee valid for all AirVigor products?
Yes — electrolytes, creatine, collagen hydration, protein powder, and future lines are fully covered.
Need Help with a Return? We’re Here
Our support team responds within 24–48 hours, and all replacement requests under the 30-Day Free Return & Exchange Guarantee are processed with priority.